Shipping policy

Thank you for shopping at Ghanshyam Penda Wala. We are thrilled to deliver our traditional sweets and namkeens directly to your doorstep. Please review our shipping policies below so you know exactly what to expect when you place an order with us.

1. Order Processing Time

All orders are processed and dispatched within 2 to 4 business days (excluding Sundays and National Holidays).

Since our sweets are prepared fresh, processing times may occasionally take slightly longer during major festival seasons (like Diwali or Raksha Bandhan) or due to a high volume of orders. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Delivery: Generally takes 3 to 7 business days to arrive, depending on your location in India. Deliveries within Gujarat usually arrive faster (within 2-4 days).

Shipping Costs: We calculate shipping costs based on the total weight of your package and the delivery destination.

Delivery Partners: We partner with trusted and reputed domestic courier services (such as Delhivery, BlueDart, or DTDC) to ensure your sweets reach you quickly and safely.

3. Packaging

We take immense care in packaging our products to preserve their freshness, quality, and shape during transit.

Products are securely sealed and packaged in sturdy boxes with protective materials.

Please Note: Despite our best efforts, due to the handling by courier partners, certain soft sweets (like pendas) or brittle snacks may experience slight crushing or shape distortion. We assure you that this is purely cosmetic and does not affect the authentic taste or quality of the product.

4. Shipment Confirmation & Order Tracking

Once your order has been dispatched from our Rajkot facility, you will receive a Shipment Confirmation email or WhatsApp message containing your tracking number(s). The tracking link will become active within 24 hours of dispatch, allowing you to track your parcel's journey.

5. Delivery Issues and Failed Deliveries

Because we ship perishable food items, timely delivery is very important.

Customer Responsibility: Please ensure that you provide a complete and accurate shipping address (including the correct PIN code and a working phone number). Our courier partners will generally attempt delivery up to 2 times.

Failed Deliveries: If the courier is unable to deliver the package because the address is incorrect, the phone number is unresponsive, or the customer is unavailable, the parcel will eventually be returned to us. In such cases, Ghanshyam Penda Wala is not responsible for the spoiled food, and no refunds will be issued.

6. Damages During Transit

If your package arrives severely damaged or completely compromised by the courier, please do not throw away the box or the products. Take clear photos and an unboxing video immediately upon receipt and contact us within 12 hours of delivery. Please refer to our Return & Refund Policy for exact instructions on how to file a claim.

7. International Shipping

Currently, we only ship within India. We do not offer international shipping at this time.

8. Contact Us

If you have any questions or concerns regarding your order's shipping status, please contact us:

  • Visit our Contact Us page

  • Phone/WhatsApp: +91 6351 196 379

  • Email: info@ghanshyampendawala.com